Order the wrong size or your garment doesnt fit – Champ Sys will replace free of charge. We are not sure this has ever been offered in the custom market, but we are always looking to innovate and provide solutions for our customers.
The Champion System Guarantee does come with some conditions and we will reserve the right to refuse a guarantee should the conditions not be met.
Ideally we want you to order your clothing in the correct size the first time. That is why we offer;
- Full range of size charts - Sizing Guide - ALL SPORTS-CLICK HERE.
- Option of physical sizing packs to your team manager
- CS Fit sessions for your club/team/group
- Sydney Showroom open for professional sizing fits.
If you have done all of that and you still don't get the right sizing then we will look to provide a replacement for you BUT You must follow the process below.
- If you have a sizing problem, you must register it on our online portal – no other forms of submission will be accepted. Do that HERE.
- Product must be returned to Champion System, located in Sydney, at customer cost.
- Product must be returned to Champion System with return form completed and inserted in package – failure to do so will cancel claim.
- Product must be returned as new, tags must be on product and original packaging included. If product has been used, worn or not in original condition the claim will be refused.
- Provide visual proof of ill fitting garment.
- Claim must be registered within 14 days of goods being received.
- Only one size up or down will be considered as a legitimate replacement during the claim process.
- Optional preferences such as leg length and sleeve length will not be included in a size claim.
- Only the same style garment will be remade.
- Delivery of the remade item will be approximately 4 weeks. These are custom made garments – we don’t keep stock of these items.
- No refunds will be made in lieu of guarantee.
- This guarantee does not extend to Childrens garments.
- This guarantee does not apply to the first order for a new team/club/group.
- Champion System reserve the right to refuse a sizing remake under any circumstances.
- Commitment begins from all orders shipped after 01 AUgust 2023.
- Size commitment is only for individual orders from team stores and not bulk orders.
- Event orders or event related items are not covered by this commitment.